Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-20T22:13:33+00:00

    Microsoft knew about the screen flickering issue on Pro 4 and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time. 

    My surface Pro 4 really works well for me. Just the screen flickering problem stop me from continue my works.

    Microsoft should take up the responsibility to inform all the registered users since Microsoft knew that this is a major problem to their users.

    Hope Microsoft will take action.

    Just finding out today as well. Their 1% statistics is fast becoming false and it is a pity the greedy executives, as usual won’t do what is right. Why the limit of 3years and why were all customers not informed?

    To think I was avoiding Apple, now it seems I will become a prodigal.

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  2. Anonymous
    2021-02-20T22:08:46+00:00

    Wow! To think that I have been blaming myself for my surface pro4 flickering and overheated battery that stopped suddenly stopped working, got another from Amazon which gets even hotter and just gone caput and then trying to buy another “genuine” charger, only to stumble into the Microsoft community to find I have been experiencing manufacturing problems and Microsoft cannot be candid enough to inform its customers of their error.

    I am sooo glad to find this because I was thinking of buying the latest pro but wont be beaten twice. I shall save my money for Apple. How disappointing to find out this way when I have been promoting the product.... very sad.

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  3. Anonymous
    2021-02-19T17:30:56+00:00

    I found a solution which probably sounds strange but works fine for me.

    Change the taskbar clock to display seconds as described here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/how-to-get-the-windows-10-clock-to-show-seconds/816c489c-2e93-45ce-ad56-9b9b9b93013f

    In registry section HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

    set ShowSecondsInSystemClock (DWORD) to 1.

    The idea behind this fix is the observation, that flickering stopped for some seconds when something on the display was changed (move mouse, video, ...). This setting forces an update of the clock on the screen each second.

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  4. Anonymous
    2021-02-19T12:35:48+00:00

    Microsoft knew about the screen flickering issue on Pro 4 and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time. 

    My surface Pro 4 really works well for me. Just the screen flickering problem stop me from continue my works.

    Microsoft should take up the responsibility to inform all the registered users since Microsoft knew that this is a major problem to their users.

    Hope Microsoft will take action.

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  5. Anonymous
    2021-02-19T03:03:16+00:00

    I've tried all the other "fixes" so why not this one? It was very easy to do, but unfortunately in my case it didn't cure the problem. Thanks for sharing though. Hope others have better success.

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