Surface Pro 4 Screen Flickers

Microsoft company can you work with a screen like this because I can't.  Your defective products don't work more than 4 years. It is not a small percentage of SP4 defective, is a lot.  This is a shame and a scam as well as a fraud!!!!!!!

I've got the same issue with my i5 128gb surface 4.  Also out of warranty.  Tried all the "fixes" with no improvement.  My question is this, is this only an issue with the 4?  Has this been addressed and fixed in newer models?  I'm not at all happy with the short lifespan of the device and if a new one is likely to have the same short span of usefulness I'm going to have to look elsewhere for my replacement.

I have also had this screen flicker issue. I am also just past the three year mark.

I actually have no issues purchasing a new surface at a discounted rate, it is the service and information I am getting around this which is problematic for me.

I called support 4 days ago about the issue and was quoted on the phone as being able to purchase a replacement refurbished Surface 5 for $710 AUD. I asked for an email to confirm this and I frustratingly never received this email so I had no way to follow up.

I just called again and after getting through, I was quoted again with an increased price of $950 AUD. 

I would like to be able to purchase at the original price I was quoted but without any level of proof I am stuck with an option $250 higher.

Is there anyone that can help me with this situation? Demand for devices or currency changes cannot have affected prices by 30% in three day.

I faced exactly the same problem 3 years and 1 month after the purchase. It is pure fraud not to report this recognized problem to buyers who have a registered Agency. I believe that this problem is more often faced by owners of top-end modifications that have hot i7s on Board. And this attitude is undoubtedly outrageous.

I am ready to buy a new Surface 7 / Go/X, with a discount of 30-50%. But I find it absolutely unacceptable to buy an outdated refurbished Surface 5.

If Mircosoft does not change its decision on this problem, it will have to dissuade people from buying such expensive and not reliable "beautiful wrappers" in all forums.

i had written to our customer support executive and asked for her higher ups to look at it. While there is no way for a customer to directly escalate genuine concerns , i have still asked for direct ways to reach higher ups who can take a decision.

MS had made free replacements even for out of warranty post the three years and this current practice to sell a refurbished surface pro 5 for $599 and calling it a "out of warranty" program to plug the surface pro 4 screen flicker issue is totally discriminatory and unacceptable. All this after MS hiding the hardware issue even from registered users... I have written to customer support for direct contacts.. They really do not seem to have replacement units of surface pro 4 and that seems to be the reason for being sold refurbished surface pro 5 for $599

I Make a request any volunteers / moderators / employees to take our genuine concern higher up ... below is my email thread for your references....if you need ticket information pls do send me a direct message and I shall be happy to share the same

hello ,

       This is not something we can take since 

1. it was a defective product and MS had knowledge of it for over 3 years . I was a registered user from feb 2017.

This concealment of information to let user stumble upon it and charge is not a right thing to do.

2. MS has provided free out of warranty replacements for surface pro 4 . You may check the link below from a user 

on the same and https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-screen-flickers/e431e3c8-ced5-4ed7-b208-eda8c72aa313?page=3

3. It is hazardous to look at that flickering screen.

I request you to please provide contact detail / escalation procedure for me to contact supervisor / higher ups in Microsoft to get answers directly.

If some users can get this free replacement after out of warranty as the link above says and others are sold a refurbished surface-pro 5 for $599 , I would really like to know the criteria for this discrimination  against us in this case.

thanks

Hi,

I already raise this issue to the Higher support team and they mention that the only option that they can provide are the two optins that I rpovided you earlier.

The first option is a 200 USD credit towards only the purchase of a new Surface Pro 6 or Surface Pro 7 from our Microsoft Online Store.

If you would like to take advantage of the credit offer, I can help you with the selection and purchase of a new device from our online store and provide the 200 USD credit immediately.”

Please call back in under 15 days to take advantage of this offer

The second option is that we may also complete an out of warranty order for your device for the standard out of warranty price and the out of warranty price cost 599 USD plus tax. Good thing for this is that you will received an upgrade replacement device which is a Surface pro 5th gen that came with a 90 days repair warranty.

Best regards,

I faced exactly the same problem 3 years and 1 month after the purchase. It is pure fraud not to report this recognized problem to buyers who have a registered Agency. I believe that this problem is more often faced by owners of top-end modifications that have hot i7s on Board. And this attitude is undoubtedly outrageous.

I am ready to buy a new Surface 7 / Go/X, with a discount of 30-50%. But I find it absolutely unacceptable to buy an outdated refurbished Surface 5.

If Mircosoft does not change its decision on this problem, it will have to dissuade people from buying such expensive and not reliable "beautiful wrappers" in all forums.