Surface Pro 4 Screen Flickers

Anonymous
2020-03-29T23:39:47+00:00

I have the same problem as many other Microsoft users (summarized below)

What is Microsoft's solution to resolve the Surface Pro 4 flickering screen?

ISSUE

Due to the pandemic, I now need to work remotely and use this Surface for 8 or more hours each day.  The first full day was a surprise when my screen started flickering.  I see that Microsoft knew about this issue and arranged to extend the warranty to 3 years.  Unfortunately, my Surface Pro 4 is just past the 3 years.  I feel that since my Surface was registered when I bought it that Microsoft should have notified me that my Surface was in the batch of known hardware defects.  Had I known about this issue, I would have taken care of this issue immediately.  Instead, I was left to discover this on my own over time.  Now, Microsoft support has offered to replace my Surface with a used certified Surface for an additional $599.99 with only a 90 day warranty.  I don't really want to spend an additional $599.99 but I will if I have to so I can continue to get some work done.  I have 2 issues with this, one is that Microsoft had my contact information from my registered device and never contacted me to say I had this known hardware issue and second is that after I spend $599.99 I will get a used device with only a 90 warranty. 

1) What is Microsoft's resolution to this?

2) How do we implement the solution during the COVID-19 crisis?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-03-30T21:17:02+00:00

    Hi Samuel,

    I have the same issue with my device. Paid a mint for it. When you aren't using it hard it will not flicker until it heats up, then it goes nuts. They will lose a lot of business as people are now using there devices during this pandemic. Microsoft knows about the defect that they manufactured but they wont provide a recall on their devices or provide warranty to ones who have the issue. They are only covering devices for their mistake for 3 years. If you notice it after they wont help you out, but make you pay for what should be their fix. I know its frustrating. On their support page they say that a very small amount of people are having the issue but that's not true its a pandemic that is known as "Flickergate". I have contacted Microsoft many times now and still they haven't provided real solutions to this issue, and don't want to admit to this problem, but eventually im sure they will do something, they have to if they want to keep their clients and a good reputation, please let me know if you get help. Thank you

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  2. Anonymous
    2020-03-30T21:23:36+00:00

    Don't waste your time following Microsoft's fixes, they are just a bandaid that doesn't do anything. Trust me I tried them all already. Microsoft needs to fix the hardware for a real fix and until they decide to admit that we are all in rough shape. All we can do is raise our voices.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-30T14:26:13+00:00

    what I can suggest is to reimage your Surface device using a USB recovery drive (if you haven't reset the device yet). Reimaging your Surface using a USB recovery drive is a complete form of reset and if the issue persists after the reset,

    once these start flickering, simply booting to the UEFI will most likely show
    the same flickering. waste of time to reimage.

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  4. Anonymous
    2020-03-30T21:20:17+00:00

    I agree it is a waste of time to reimage. Its a hardware issue. and Microsoft knows that. Please see the following link that explains why it happens.

    https://www.most-useful.com/screen-flickering-on-surface-pro-4-solved/

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  5. Anonymous
    2020-09-11T23:20:03+00:00

    My experience almost exactly mirrors Samuel Felix's with my 3 year + 3 month old Surface Pro 4.  Have followed every protocol, including reimaging via a USB recovery drive, and the flickering/scrambling persists.  Have spoken three times to Microsoft Surface Support with very disappointing results.  I have no intention of spending $599.99 for a replacement Surface Pro 4 with a 90 day guarantee.  Microsoft has been sending me emails for their store and "tips" on using my Surface Pro 4 for my entire ownership period, so they knew we had purchased their defective computers.  Instead of assuming ownership and responsibility for "flickergate",  they give us corporate nonfeasance!!!  Extremely disappointed and angry!!!!

    My Surface Pro 4 is “lightly” used and for ZERO reason is behaving the same way and overheating. A lot of $$ spent but lesson learned. Stick with Apple products.  This issue occurred over last few updates intended to ruin devices just out of warrantee.  Done with an inferior product! Microsoft, are you struggling that much during the COVID crisis that you need to screw over your customers who may also be struggling?? Disgusted!

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