Bluetooth Surface Laptop 3 disconnects and reconnects for no reason

Anonymous
2019-12-05T17:17:32+00:00

Every day, my bluetooth on my Surface Laptop disconnects and reconnects for no reason.  I am using a microsoft designer mouse and keyboard.  This happens multiple times each day.

I have tried all the standard items,

readding the bluetooth device

restarting the computer

ensure the laptop power settings are correct

making sure all updates have been installed

etc.

Anyone having these issues?  Any fix ?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-04-06T16:39:35+00:00

    If you're still having trouble try this Phil, its worked for me.

    1 - Carry out the advice regarding going to Device Manager - Human Interface Devices - Bluetooth Low Energy GATT... - Power Management  - and uncheck Allow the computer to turn off this device to save power...

    2 - Then also go back to Device Manager - Bluetooth - Power Management - Qualcomm Atheros QCA61x4 Bluetooth - click that and uncheck the Allow the computer to turn off this device to save poweroption.

    Hope it works for you.  Regards.

    Mike.

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  2. Anonymous
    2020-04-05T12:23:19+00:00

    Exactly tha same issue.  Bought the Surface Laptop 3 two week ago (to replace my previous Surface tablet) and the standard Microsoft Bluetooth 'Surface Mouse'.  Mouse intermittently cuts out.  I have tried the fix posted above and have made sure drivers are up to date.  The mouse continues to cut out.  Any news on a solution?

    Thanks.

    In relation to this last post I tried something which so far (several hours) has resulted in no loss of connection from my Bluetooth Surface mouse.

    1 - Carry out the advice above regarding going to Device Manager - Human Interface Devices - Bluetooth Low Energy GATT... - Power Management  - and uncheck Allow the computer to turn off this device to save power...

    2 - Go back to Device Manager - Bluetooth - I have found that (at least on my Surface Laptop 3) that the only Bluetooth Device that has an option to alter the Power Management setting is the Qualcomm Atheros QCA61x4 Bluetooth - click that and uncheck the Allow the computer to turn off this device to save poweroption.

    So far so good.  Hope it works for you.

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  3. Anonymous
    2020-04-05T10:13:40+00:00

    Exactly tha same issue.  Bought the Surface Laptop 3 two week ago (to replace my previous Surface tablet) and the standard Microsoft Bluetooth 'Surface Mouse'.  Mouse intermittently cuts out.  I have tried the fix posted above and have made sure drivers are up to date.  The mouse continues to cut out.  Any news on a solution?

    Thanks.

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  4. Anonymous
    2020-03-27T20:32:22+00:00

    Getting the same issue too on a Surface Laptop 3 (non-ARM), and it's been rebuilt to factory a couple times now. Both USB, Bluetooth, and interestingly, even the display at different points drop out, and comes back 10sec later. I have a USB Jabra conferencing puck that does it, along with a Bluetooth Logitech mouse that just disconnect and then come back.  MSFT team, anything you need from our sides to troubleshoot?

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  5. Anonymous
    2020-03-27T14:59:26+00:00

    Thank you for reporting this issue. We are actively investigating.

    Thanks,

    Greg

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