Bluetooth Surface Laptop 3 disconnects and reconnects for no reason

Anonymous
2019-12-05T17:17:32+00:00

Every day, my bluetooth on my Surface Laptop disconnects and reconnects for no reason.  I am using a microsoft designer mouse and keyboard.  This happens multiple times each day.

I have tried all the standard items,

readding the bluetooth device

restarting the computer

ensure the laptop power settings are correct

making sure all updates have been installed

etc.

Anyone having these issues?  Any fix ?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2019-12-08T23:47:37+00:00

    Hello, I'm having the exact same issue with my bluetooth disconnecting/dropping out intermittently, multiple times each hour.

    I've tried the above fix and the issue is still persisting.  Are there any other fixes or setting updates you can suggest?

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  2. Anonymous
    2019-12-05T22:50:21+00:00

    Hi PhillipNaples,

    Thank you for reaching out to Microsoft Community. We are sorry to hear about what you are experiencing on your Surface Laptop.

    Please try these steps then observe if the Microsoft mouse and keyboard still disconnects and reconnects randomly:

                     While the mouse and keyboard is connected/paired, open Device Manager

                     Expand Human Interface Devices

                     Double-click on Bluetooth Low Energy GATT compliant HID device, select Power Management tab above. Uncheck the box for "Allow the computer to turn off this device to save power" then click OK. If you have multiple Bluetooth Low Energy GATT driver, please do this on all of them.

    Restart Surface

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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