Bluetooth Surface Laptop 3 disconnects and reconnects for no reason

Anonymous
2019-12-05T17:17:32+00:00

Every day, my bluetooth on my Surface Laptop disconnects and reconnects for no reason.  I am using a microsoft designer mouse and keyboard.  This happens multiple times each day.

I have tried all the standard items,

readding the bluetooth device

restarting the computer

ensure the laptop power settings are correct

making sure all updates have been installed

etc.

Anyone having these issues?  Any fix ?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-10-21T09:59:32+00:00

    I am having the same issue after  the update.

    Does anybody knows another way of fixing it?

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  2. Anonymous
    2020-10-20T18:14:08+00:00

    I used to have it fixed after trying this. But then I had to do a factory reset on my laptop.

    Now I don't have the option anymore to turn of Power Management. The whole tab just vanished. 

    Any other ways around this problem?

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  3. Anonymous
    2020-09-29T06:59:55+00:00

    Hi,

    Just wanted to share this: Intel updated their Bluetooth drivers for the Surface Laptop 3 and so far, it's working without any issues.

    Use the Intel® Driver & Support Assistant to check for new drivers and download the new bluetooth ones ( 21.120.0.4 ):

    https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

    Hope it helps!

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  4. Anonymous
    2020-09-18T16:38:45+00:00

    SebastianR2, thanks for posting your solution, unfortunately, it did not work for me. I went further and disabled "Allow the computer to turn off this device to save power" all the way up the Device Manager tree in "Device by connection" view - see the screen shot below. I start experiencing the random disconnect issue after upgrading from Win 10 1909 to Win 10 2004. Any other recommendations?

    My machine: Surface Laptop 3, Windows 10 Pro, Version 2004 (OS Build 19041.450)

    Bluetooth Mouse: Logitech MX Master 3 (driver up-to-date)

    Bluetooth Keyboard: NuPhy NUTYPE F1 (driver up-to-date)

    Bluetooth Headset: Plantronics Voyager V5200 (driver up-to-date)

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  5. Anonymous
    2020-08-24T15:59:37+00:00

    No need to uninstall, all you need to do is double-click, find the 'power management' tab, and uncheck power saving. 

    That should do it!

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