Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-23T15:55:09+00:00

    The clipboard/screen, when detached has a Surface Connect port - plug the cable

    that goes from the dock into that.

    > How do I "run the dock updater from the clipboard"?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-25T00:05:45+00:00

    Hi Barb,

    Here are my logs:

    https://1drv.ms/u/s!AptlAPQnDv9Ug7MRz8S4iya\_Zk2biQ

    Here is my winver

    I've cleared all as suggested.  Also did this through clipboard with dock attached and same error.

    Thank you.

    Joel

    Was this answer helpful?

    0 comments
  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T10:18:20+00:00

    I don't see the version and build from Winver. Please repost this.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-25T17:18:34+00:00

    Hi Barb,

    Here it is. 

    Build 1079 (OS Build 16299.309)

    Thanks.

    Was this answer helpful?

    0 comments
  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T17:39:10+00:00

    I think your best option at this point is to exchange your dock, sorry.

    Was this answer helpful?

    0 comments