Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-19T14:53:26+00:00

    Nop. Microsoft support has been pretty rubbish with this. Their latest reply was to send me to a phone number which I had to wait for 2 or 3 hours to be attended, only to tell me that there are no Microsoft stores in the UK and because of this they cannot solve my issue.

    I'm deeply unsatisfied with my Surface experience so far and will be considering this experience when buying any more Microsoft products.

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  2. Anonymous
    2018-02-19T15:38:08+00:00

    Thanks for the quick reply. I've spent 2-3 hrs on the phone to MS support, and they couldn't fix it. They've left me with a recommendation to hard wipe my surfacebook, which I haven't bothered with yet as it didn't work for you, and seems pretty clearly to be a problem with the dock itself. Annoying as it seems to have been something which was messed up by MS themselves with an update.

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  3. Anonymous
    2018-03-03T00:53:45+00:00

    I encountered the same issue. After several unsuccessful attempts I was able to update the firmware by disconnecting all cables from the dock (USB, mini-display cable and the power cables) and connecting only the power cable back.

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  4. Anonymous
    2018-03-04T08:36:00+00:00

    I'm curious as well.  Same problem.  Also tried to follow the steps i saw.  This arose as all of a sudden my mouse and keyboard attached to the dock is no longer responding.  I dont think this is a hardware issue.

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  5. Anonymous
    2018-03-04T08:46:54+00:00

    Hi.  What steps did you follow?  I also figured i needed to disconnect everything connect to the dock.  I've done the delete device driver and checked for update problems.  I see the update flicker then failed to update.

    Thanks in advance.

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