Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

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87 answers

Anonymous

2018-01-08T09:33:03+00:00

I did that this weekend, actually, before checking your reply. It was a hard reset (deleting files and cleaning drive). First thing I did when I got it back was to try USB ports (not working) and then tried to update the firmware, unsuccessfully.
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Anonymous

2018-01-09T21:43:35+00:00

We appreciate the information. If the USB ports do not work after resetting Windows, it may mean that this is a hardware problem we are working on. It's best you take the Surface to a Microsoft Store for a technician to run further tests and come up with the appropriate resolution. This link can help you find the nearest Microsoft Store.

We're here if you have other concerns.
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Anonymous

2018-01-10T10:37:51+00:00

I live in the UK. As far as I know, there's no retail store here. What should I do then?
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Anonymous

2018-01-12T21:14:43+00:00

We see. Please get in touch with our Global Customer Service team to discuss what options are available for the issue you are facing. You can open this link to get the number to call.

Feel free to post again if you have other questions.
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Anonymous

2018-02-19T14:44:47+00:00

Did you get anywhere with this? I have exactly the same problem.
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