Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Anonymous
    2019-03-17T18:34:03+00:00

    It's a good temporary fix, but it will return. 

    C

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  2. Anonymous
    2019-04-23T12:16:32+00:00

    Hi Guys,

    I've experienced the same issues on my surface book 1 + docking station. USB ports are disabled randomly and I can force this behavior by unpluging/plugin the monitor while leaving the bottom part attached to the docking station. Restarting the surface resolves this issue.

    However: I reversed the way the Power Connector is plugged in and it worked immediately, Make sure the small LED is facing towards the monitor.

    I didn't do any docking-station firmware upgrades.

    Hope this helps some of you

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  3. Anonymous
    2019-04-24T14:40:08+00:00

    Who would've guessed?! This worked for me! I have an older headset with separate mini-jacks for audio and mic that is plugged into a USB dongle, which is itself plugged into the Surface Dock and has not worked for several days now. Flipping the Surface Book's power connector so that the small LED on the connector faced toward the laptop screen triggered Windows to install a USB audio driver, and...voila! My headset works again, meaning my Surface Book can read the Surface Dock's USB ports again. Thanks for the tip!

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  4. Anonymous
    2019-06-13T20:33:28+00:00

    However: I reversed the way the Power Connector is plugged in and it worked immediately, Make sure the small LED is facing towards the monitor.

    This hasn't worked for me, even after cleaning all contacts. The thread seems to stop here, but I'm wondering if anyone else has been thusly perplexed still? Display works, USB ports do not. ;(

    Nothing but problems with Surface Devices. Second Dock, second Surface Book, fresh installs. Surface Dock Updated app doesn't detect Surface Dock.

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  5. Anonymous
    2019-06-13T21:25:49+00:00

    This hasn't worked for me, even after cleaning all contacts. The thread seems to stop here, but I'm wondering if anyone else has been thusly perplexed still? Display works, USB ports do not. ;(

    I continue to have issues regularly, though not every time. It's usually more reliable for me if I attach the dock while my SB2 is powered off, then power it on with the dock attached. Sometimes, however, it still does the constant disconnect/reconnect (which includes the attached monitors) until I reboot the SB2 (not a shutdown/restart, just a reboot). I've found that works for me every time.

    I have a USB-C dock at work & never have this issue!

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