Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-02-03T18:04:27+00:00

    After struggling for hours on this, I finally updated the bios on my laptop. The original docking port issue seems to have gone away. 

    I have not tested the dock firmware update yet.

    SurfaceBook2_Win10_17763_1805009_0.msi

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-03-07T20:34:44+00:00

    Dear Sirs,

    I had the same situation with a brand new surface book and two surface dock devices. USB ports are not recognized.

    I changed the orientation of the way the power connector from the surface dock connects to the surface book and the problem was solved. It has been two days and it has not given me any problem.

    Supposedly it can go any way but turning it around was the only effective solution, at least in my case.

    Thank you

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-03-12T03:38:06+00:00

    Did any answer on answers.microsoft.com ever work for anyone? I don't think so. This is a website where people come looking for answers that don't work. Especially answers posted by Microsoft forum staff, if you see the word Microsoft in the signature, skip it, it won't work.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-03-12T03:58:28+00:00

    I have a Surface Book 2 & a Surface Dock. This dock issue happens to me regularly, but not every time. Connect the dock & it's USB ports will connect & disconnect repeatedly. Battery charging will often also stop & start repeatedly. Simply disconnecting & reconnecting the dock won't fix it. Doesn't matter if the SB2 was in standby or completely powered off (fast start disabled) when connected to the dock. Doesn't matter if there is nothing is connected to the dock (so it's only being used for power).

    What does fix it - Every. Single. Time - is a reboot of the SB2. For me, this is not a hardware issue!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-03-17T18:13:28+00:00

    I unplugged my surface dock -(remove the power cable) and put it back on - now the usb works ;-)

    Was this answer helpful?

    0 comments