Surface Dock USB ports not working - Dock Updater repeatedly fails

I think at this point, you need to contact support

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

>Still did not work.

you will need to phone support and ask them

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

>Can Microsoft replace this?

I got my new dock - and I had the same problem. I took all the parts and swapped them round with someone's set up and here's what happened.

My power cords work with my usual Surface Pro power supply unit

My Surface Pro charges on the other power cord/power supply/dock

My new dock works (well charges the Surface Pro) when I use the other power cord/power supply/dock

Therefore it seems the failed unit is the power supply that came with my first dock. When I got the new dock it did not come with a new power supply unit.

Can Microsoft replace this? If it turns out both the old and new docks work I will gladly return the new dock.

received suggestion that you should try to run the dock updater from the

clipboard only with the base detached.

if that does not work

1.    Click Start

2.    Type in Surface

3.    Open Surface App

4.    Choose computer icon

5.    Choose copy

6.    Paste the info into post but make sure to strip out Name and Serial#

Hi Barb, Thank you for the suggestion. Still did not work. I am still circumventing the problem using an active USB hub connected to the dock. While this works, it is still annoying and i fear that I would break another dock when connecting to it (2 already so far).

Artikel: Surface Book i5

Versionsinformationen

    Embedded controller: 90.2098.256.0

    UEFI: 91.1926.768.0

    Touch: 51.250.94.0

    Wi-Fi driver: 15.68.9112.23

Windows Version 1709 Build 16299.248

ah, I see :) I used to call it tablet lol. Anyway, I tried that in the past because I saw the suggestion somewhere. Didn't work though...