This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.
Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.
Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was able to update the Surface Dock with the latest version of the Surface Dock updater, but the USB ports still do not work... I also tried to update my Windows drivers, but it was not successful. I think MS staff still has more work to do to achieve the goal.
I ended up having to take mine into the store. They messed around with it for a couple hours and ended up replacing it.
Hey everyone - I had the same problem and somehow resolved it by reversion the connection from the dock to the Surface Book. Now my USB printer is back.
Chris
What do you mean by "reversion the connection"? Could you please be a little more specific?
I was able to update the Surface Dock with the latest version of the Surface Dock updater, but the USB ports still do not work... I also tried to update my Windows drivers, but it was not successful. I think MS staff still has more work to do to achieve the goal.
Just turn the connector the other way.
CB
How did you revert the connection?
