Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Anonymous
    2019-03-07T20:34:44+00:00

    Dear Sirs,

    I had the same situation with a brand new surface book and two surface dock devices. USB ports are not recognized.

    I changed the orientation of the way the power connector from the surface dock connects to the surface book and the problem was solved. It has been two days and it has not given me any problem.

    Supposedly it can go any way but turning it around was the only effective solution, at least in my case.

    Thank you

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  2. Anonymous
    2019-02-03T18:04:27+00:00

    After struggling for hours on this, I finally updated the bios on my laptop. The original docking port issue seems to have gone away. 

    I have not tested the dock firmware update yet.

    SurfaceBook2_Win10_17763_1805009_0.msi

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

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  3. Anonymous
    2019-01-25T16:27:26+00:00

    I had the same issue and nothing worked that I read on this forum.  I downloaded an older surface updater tool and it worked.  Version 2.7.136.0 worked for me.  I got it here: https://www.touslesdrivers.com/index.php?v\_page=23&v\_code=55345

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  4. Anonymous
    2019-01-23T18:36:21+00:00

    I had the same thought to clean the contacts on both the computer and the docking station when I read that comment about reversing the docking cable.

    However I ended up using alcohol and a "q-tip".

    I powered down the computer and unplugged the dock. I then used some 99% iso-propyl with a special q-tip type cleaner.

    Seeing as I couldn't connect to any docking station around me, I think it was the contacts on the Surface Pro, not the docking station. 

    I guess it isn't that much of a surprise as it goes into and out of my backpack 2 to 3 times a day. Probably just some dust or other garbage got stuck on one of the many metal contacts in there.

    Good Luck!

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  5. Anonymous
    2018-12-04T18:12:31+00:00

    work for me......

    Remove all cables from docking station and recycle the power docking station before running the updater.

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