Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-19T15:38:08+00:00

    Thanks for the quick reply. I've spent 2-3 hrs on the phone to MS support, and they couldn't fix it. They've left me with a recommendation to hard wipe my surfacebook, which I haven't bothered with yet as it didn't work for you, and seems pretty clearly to be a problem with the dock itself. Annoying as it seems to have been something which was messed up by MS themselves with an update.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-19T14:53:26+00:00

    Nop. Microsoft support has been pretty rubbish with this. Their latest reply was to send me to a phone number which I had to wait for 2 or 3 hours to be attended, only to tell me that there are no Microsoft stores in the UK and because of this they cannot solve my issue.

    I'm deeply unsatisfied with my Surface experience so far and will be considering this experience when buying any more Microsoft products.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-02-19T14:44:47+00:00

    Did you get anywhere with this? I have exactly the same problem.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-12T21:14:43+00:00

    We see. Please get in touch with our Global Customer Service team to discuss what options are available for the issue you are facing. You can open this link to get the number to call.

    Feel free to post again if you have other questions.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-01-10T10:37:51+00:00

    I live in the UK. As far as I know, there's no retail store here. What should I do then?

    Was this answer helpful?

    0 comments