Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

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Anonymous

2018-03-25T00:05:45+00:00

Hi Barb,

Here are my logs:

https://1drv.ms/u/s!AptlAPQnDv9Ug7MRz8S4iya\_Zk2biQ

Here is my winver

I've cleared all as suggested. Also did this through clipboard with dock attached and same error.

Thank you.

Joel
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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator

2018-03-23T15:55:09+00:00

The clipboard/screen, when detached has a Surface Connect port - plug the cable

that goes from the dock into that.

> How do I "run the dock updater from the clipboard"?
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Anonymous

2018-03-23T11:12:02+00:00

Hi Barb! How do I "run the dock updater from the clipboard"?
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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator

2018-03-23T09:18:16+00:00

also, please run

winver

and reply with OS version and build number
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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator

2018-03-23T09:16:36+00:00

received suggestion that you should try to run the dock updater from the

clipboard only with the base detached.

if that does not work

1. Click Start

2. Type in Surface

3. Open Surface App

4. Choose computer icon

5. Choose copy

6. Paste the info into post but make sure to strip out Name and Serial#
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