Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Anonymous
    2018-03-26T08:20:06+00:00

    Not sure if the snip is embedded. I can't get past the "please connect to a Surface Dock" screen

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  2. Anonymous
    2018-03-26T08:18:58+00:00

    I just got a replacement dock and it doesn't appear to work. I went to update the drivers, and when I connect my new dock it's not recognised. I can't get past this screen

    I have switched the power cord from the power source for my Surface Pro (which does work) to the dock so it is not the cord or the outlet. Could the power source for my dock be at fault?

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T17:39:10+00:00

    I think your best option at this point is to exchange your dock, sorry.

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  4. Anonymous
    2018-03-25T17:18:34+00:00

    Hi Barb,

    Here it is. 

    Build 1079 (OS Build 16299.309)

    Thanks.

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2018-03-25T10:18:20+00:00

    I don't see the version and build from Winver. Please repost this.

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