Surface Dock USB ports not working - Dock Updater repeatedly fails

Anonymous
2018-01-02T11:42:03+00:00

I have Surface book 13.5, and Surface Dock. USB ports on the dock are not working.

Running Surface Dock updater says I need to power cycle the dock, although I already did it several times.

Event viewer reports error code 12105, with message: "Failed to update USB hub firmware."

Surface | Accessories | Surface Dock

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  1. Anonymous
    2019-03-17T18:34:03+00:00

    It's a good temporary fix, but it will return. 

    C

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  2. Anonymous
    2019-03-17T18:13:28+00:00

    I unplugged my surface dock -(remove the power cable) and put it back on - now the usb works ;-)

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  3. Anonymous
    2019-03-12T03:58:28+00:00

    I have a Surface Book 2 & a Surface Dock. This dock issue happens to me regularly, but not every time. Connect the dock & it's USB ports will connect & disconnect repeatedly. Battery charging will often also stop & start repeatedly. Simply disconnecting & reconnecting the dock won't fix it. Doesn't matter if the SB2 was in standby or completely powered off (fast start disabled) when connected to the dock. Doesn't matter if there is nothing is connected to the dock (so it's only being used for power).

    What does fix it - Every. Single. Time - is a reboot of the SB2. For me, this is not a hardware issue!

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  4. Anonymous
    2019-03-07T20:34:44+00:00

    Dear Sirs,

    I had the same situation with a brand new surface book and two surface dock devices. USB ports are not recognized.

    I changed the orientation of the way the power connector from the surface dock connects to the surface book and the problem was solved. It has been two days and it has not given me any problem.

    Supposedly it can go any way but turning it around was the only effective solution, at least in my case.

    Thank you

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  5. Anonymous
    2019-01-25T16:27:26+00:00

    I had the same issue and nothing worked that I read on this forum.  I downloaded an older surface updater tool and it worked.  Version 2.7.136.0 worked for me.  I got it here: https://www.touslesdrivers.com/index.php?v\_page=23&v\_code=55345

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