Surface Pro 7 display brightness does not chage

Anonymous
2019-11-21T22:50:00+00:00

Hi,

Anyone has the same issue as me?

When I change brightness with keyboard it does change to 30-50% only (no visible change).

When changing in side swipe, with touch it allows me to change 0%-100% (no visible change)

I tried with nigh mode off... no change

Tried windows setting ... no change

Ambient light On/Off... no change

Can anyone help?

Marek

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-10-18T13:41:40+00:00

    Hello, if you check the surface pro 7 update history, in the January 30th update there is one update that should have fixed the problems with display brightness. Please check that you have installed all the latest updates and if so, run the surface diagnostic toolkit to make sure no system files corruption are causing your issues. 

    Surface – System - 21.28.139.0 Surface Integration – System devices 21.28.139.0<br><br><ul><br><li><span>improves display brightness scenarios and improves integration between system services.</span></li></ul>

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  2. Anonymous
    2020-10-20T16:53:21+00:00

    Great fix, worked for me!  Not sure of the origin of the low brightness/no adjustment issue however...would be good to know.

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  3. Anonymous
    2020-10-22T12:33:06+00:00

    I tried this for a different issue I had with the display but it didn't work the second time around neither did it work for this so this might only be a 1 time use solution.

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  4. Anonymous
    2020-10-22T16:01:43+00:00

    Thanks for the response.  Hopefully it doesn't happen again, but if it does and this simple fix doesn't work i'll re-post.

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  5. Anonymous
    2020-10-22T22:00:17+00:00

    Yes, that's been my experience.  Uninstall the driver.  Problem goes away for a while...then returns!

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