Surface book 2 keyboard replacement

Hi FazhongDeng,

Thank you raising this concern of yours here in Microsoft Community. 

The keyboard you found in Amazon is basically not a brand new one since Microsoft doesn't supply just keyboards to retailers like Amazon for Surface Book devices. The only way to find out if that keyboard will work on your Surface Book 2 is to try it out. Yes, it will fit on your Surface Book 2 but I'm not 100% sure if that's going to work. In  the event that it's not going to work, you can return it to seller for refund.

On  the other hand, Microsoft offers replacement for Surface Book 2 but it's for the entire unit since its keyboard and its clipboard is configured as one. It's the reason why we don't replace just the keyboard of a Surface Book device.

If this answers your question, feel free to mark this post as an answer. Otherwise, don't hesitate to contact our Microsoft Surface Support for replacement options.

Kind Regards,

Crest_Z

I  understand what you are saying but if to me that was a bad move on Microsoft's part. Trying to force people to buy a new unit instead of offering a keyboard only option.

Fully Agree!!!  Forcing people to buy a new unit in lieu of a keyboard replacement (which was possible for the Surface Book 1) is quite frustrating.  There are many people that likely could use this option ( We spilled water on our keyboard rather than Lemon Tea!)

Hi Crest_z

Are you saying that there is a reduced cost to replace the whole laptop if it's just water damage on the keyboard or are you just trying to say nicely : sorry you'll have to buy another one?

Microsoft will replace a Surface not covered by warranty for a fee. It's around $600.00. You should be able to check or do it through your Microsoft account.