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I'm getting the error - We couldn't find a camera compatible w/ Windows Hello Face.
As of 2 days ago Windows Hello Face isn't working have to use PIN to sign in. I've looked through the forum threads and tried a few of the options, update drivers, shutdown restart, try to remove the profiles but I can't remove them as they're greyed out in Window Hello Face and not accesible.
I'm using a Surface Studio Desktop 2 - using Windows 10 version 1909 (2)
Any help would be much appreciated - thank you!
D
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No specific error message but here's a screenshot of the "error" - the camera is clearly embedded in the Surface Studio so not an external device. In your response when you say get an associate w/ I-8Ο3- <Spam> 525-Ο5Ο1 what do you mean? Thanks again for the help.
D
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
No specific error message but here's a screenshot of the "error" - the camera is clearly embedded in the Surface Studio so not an external device. In your response when you say get an associate w/ I-8Ο3-525-Ο5Ο1 what do you mean? Thanks again for the help.
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The post by Elizabath Expert was spam. It's been deleted and the account closed. That's not a Microsoft phone number or a number you should call.
Don
The IR component of the windows lifecam web camera that is used for Windows Hello is not working. I had similar issues when the whole webcam assembly failed on my new SS2. There is another user who has the same issue with an open post. You can try doing a full factory reset of the OS or open a support ticket. If the device isn't being seen in the Device Manger, then it is a hardware failure most likely.
