Windows Hello not working Surface Studio 2 - We couldn't find a camera compatible w/ Windows Hello Face

Anonymous
2020-05-09T17:32:15+00:00

I'm getting the error - We couldn't find a camera compatible w/ Windows Hello Face.  

As of 2 days ago Windows Hello Face isn't working have to use PIN to sign in.  I've looked through the forum threads and tried a few of the options, update drivers, shutdown restart, try to remove the profiles but I can't remove them as they're greyed out in Window Hello Face and not accesible.

I'm using a Surface Studio Desktop 2 - using Windows 10 version 1909 (2) 

Any help would be much appreciated - thank you! 

D

Surface | Surface Studio | Sound and camera

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  1. Anonymous
    2020-06-22T14:22:19+00:00

    The IR component of the windows lifecam web camera that is used for Windows Hello is not working. I had similar issues when the whole webcam assembly failed on my new SS2. There is another user who has the same issue with an open post. You can try doing a full factory reset of the OS or open a support ticket. If the device isn't being seen in  the Device Manger, then it is a hardware failure most likely.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-05-09T21:48:49+00:00

    No specific error message but here's a screenshot of the "error" - the camera is clearly embedded in the Surface Studio so not an external device.  In your response when you say get an associate w/  I-8Ο3-525-Ο5Ο1 what do you mean? Thanks again for the help. 

           

    -  -  -

    The post by Elizabath Expert was spam. It's been deleted and the account closed. That's not a Microsoft phone number or a number you should call.

    Don

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  3. Anonymous
    2020-05-09T19:47:39+00:00

    No specific error message but here's a screenshot of the "error" - the camera is clearly embedded in the Surface Studio so not an external device.  In your response when you say get an associate w/  I-8Ο3- <Spam> 525-Ο5Ο1 what do you mean? Thanks again for the help. 

    D

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