Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-11-29T11:29:49+00:00

    Sad to say, the problem returned after just 7 days of having success with this solution. I repeated the solution fix but the problem persisted. Any further suggestions will be welcome. Thanks

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  2. Anonymous
    2020-12-15T22:26:08+00:00

    So again on my Surface Pro 7, with the System update today (Dec 15,2020) now the front camera is not working again...I had this problem when I first purchased it in April 2020 and was finally "fixed" with the system update that occurred around 8/19/20. Of course I had extensively tried all the things mentioned in this blog, include uninstalling this update back to the update on 12/12/20. The camera still doesn't work and unfortunately I am unable to install that update to go back further when my camera was working... So, need a new "fix" in the system or what to try next?

    I zoom for work everyday and as a teacher, I present to my students...this is a HUGH problem...please fix the change in the system that took out the front camera ... again...

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  3. Anonymous
    2020-12-15T23:13:04+00:00

    what system update are you talking about? is it a cumulative update or a system firmware update, please be specific

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  4. Anonymous
    2020-12-16T07:16:57+00:00

    Thanks for your question AndreSanchez5.

    However checking the history of updates, I can see that both updates were installed: Windows Malicious Software Removal Tool x64 - v5.83 (KB890830) and 2020-10 Update for Windows 10 Version 1903 for x64-based Systems (KB4023057).

    There have also been follow ups of other updates mainly Cumulative Updates for.NET Framework and Windows 10 Version 1909 for x64-based Systems (KB4592449).

    Thanks

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  5. Anonymous
    2020-12-16T14:28:30+00:00

    So you havent installed 20h2 yet. Try updating to 20h2. If that doesnt work do a full recovery :/

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