Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-08-19T21:32:54+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-20T02:19:35+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    Thank you for your information and support. I have returned the machine to the factory for overhaul, and the problem has been resolved.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-08-20T22:22:41+00:00

    Hi,

    I have tried following these steps as my front camera is all black and doesn't seem to be working.

    The following steps aren't working for me:

    Click each buttons “Terminate, Repair then Reset.”

    There is no Repair button, just terminate and reset.

    There is no surface camera front in the hardware,

    When I go to download the msi file, my OS build does not match either option for download.

    Thank you

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-20T23:08:14+00:00

    Thank you for your information support, I have the same problems as you.  In the end, I had to return the machine to the factory for overhaul, and the problem has been resolved.  But I still don't know why this problem occurs.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-26T15:56:03+00:00

    Thank you so much for posting this! It worked like a charm for me. My first clue that the camera did not work was that the facial recognition was not working.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments