Surface Pro 7 Front Camera Not Working

This worked for me! Thank you!

I had to send back my unit and they sent a replacement.

Please HELP!

My front camera is not working too. So I tried to download msi. file by using your instruction above. After downloading, I tried to install that file, my Surface Pro 7 is completely dead. The screen is black and no any response even I pushed the power botton. Can you help me with that? My Surface Pro 7 is only 6 months old. Any advice would be appreciate!

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

I decided to replace the device since it was still in warranty, the front camera is important for conferencing, and I hadn't really heard other reports of this issue.  Persisting through total wipes and reinstalls concerned me the most.  Though perhaps ELAD BENLULU would like to try this approach and report on how that goes.

Thanks for the help.

I am a Chinese mainland user. I have the same problem as you. I used the same technical support, but the problem still exists. I plan to reset the computer completely. I think this is a big bug in the surface. I think it can be solved by a simple switch design. I don't know what the surface thinks! Unfortunately, I won't use surface again.