Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2019-12-05T13:09:35+00:00

    Yes, with no special software installed. However, I assume, that it will be fixed by today's firmware update.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-05T13:27:49+00:00

    please let us know if this fixes your issue or not.

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  3. Anonymous
    2020-01-22T13:45:50+00:00

    I contacted tech support and they install the firmware.  Still the front-facing camera isn't working on sign in....

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2020-01-22T14:52:14+00:00

    You don't appear to be the same person who started this thread. Since we don't

    know the history of your issue, suggest you first try an in place upgrade/repair

    install - see

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    if this fails to resolve the problem, the last step before a hardware exchange

    is to wipe and reimage from a downloadable recovery image

    https://support.microsoft.com/en-us/surfacerecoveryimage

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  5. Anonymous
    2020-03-21T23:44:58+00:00

    I would like to reopen this thread. I have tried all of the above fixes (other than getting a warranty exchange) without a fix. Is this still a known issue without resolve?

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