Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-30T10:20:15+00:00

    Can you go into the UEFI and toggle the cameras off and then on and see if

    anything changes?

    1. Shut down your Surface and wait 10 seconds.
    2. Press and hold the volume-up button on your Surface and at the same

    time, press and release the power button.

    1. The Microsoft or Surface logo appears on your screen. Continue to

    hold the volume-up button. Release the button once the UEFI screen appears.

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  2. Anonymous
    2019-12-02T17:20:31+00:00

    I decided to replace the device since it was still in warranty, the front camera is important for conferencing, and I hadn't really heard other reports of this issue.  Persisting through total wipes and reinstalls concerned me the most.  Though perhaps ELAD BENLULU would like to try this approach and report on how that goes.

    Thanks for the help.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-02T17:28:25+00:00

     Persisting through total wipes and reinstalls concerned me the most. 

    Yeah, I would also exchange a brand new Surface that has problems like this.

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  4. Anonymous
    2019-12-03T01:05:51+00:00

    Beside those issues I also often get PAGE_FAULT_IN_NONPAGED_AREA bluescreens in iacamera64.sys, already with the second Surface Pro 7.

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-03T11:20:36+00:00

    Are you saying you had the same blue issue with the first SP7? Have you

    installed any software?

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