Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2021-03-14T09:22:04+00:00

    Thanks for confirming, Jeff.

    Will everyone else in this thread please reply:

    1. Did you ever use a third party utility to install drivers on your Surface or download drivers from a non Microsoft site? Yes or N. If yes, which utility or web site.
    2. Did Jeff's fix work for you, yes or no (see below).
    3. If anyone has a screen shot of the issue showing the error state before applying Jeff's fix, I'd appreciate it if they could post it (I'd like to try to get this to enngineering). Here is Jeff's fix:

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-14T10:15:03+00:00
    1. Yes. Driver Booster. 
    2. Yes it solved the problem. 
    3. Don't have.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-16T15:48:45+00:00

    Thanks - this helped me significantly.  In less than 5 minutes I got my camera back working again.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-03-18T21:14:59+00:00

    My Surface pro 7 has also a problem with Camera . I am always updating  my device to the latest version. sometimes the camera is not working and sometimes appear a blue screen especially when I take a photo with the main camera. even though I swapped the device from Microsoft, the problem is still there. and also i had this Error code 0xA00F42A8 Scan Capture Start Timeout

    Image

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more