Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-12T19:06:16+00:00

    "1. Open Device Manager.

    1. Expand Human Interface Devices.
    2. Right-click on "Surface Camera Front" and select Uninstall. (Note: If prompted with a checkbox stating "Delete the driver software for this device", check it then hit Uninstall. This is to remove the driver completely. Do not restart the Surface yet if prompted.)"

    I'm having front camera issues too (mainly for windows hello - works through Zoom, so I assume that's a different issue).

    Trying above, but under Human Interface Devices, there was no listing for Surface Camera Front or ANY Surface Camera item listed there.

    Hmmm??

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-12T19:36:04+00:00

    COPY-PASTE:

    " Hi Guys !

    I found a solution that 've worked for me after hours and hours...

    ( I had my 3 camera with the yellow exclamation point in the devices panel (check "see hiden devices" in the menu bar) and " camera device power failure " in the settings of the cameras)

    The solution:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    Please upvote this message if it worked for you too !

    Jeff "

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-13T00:51:00+00:00

    I have been battling the problem of all three cameras on a Surface Pro 6 for a full 10 hours. Error shows up in Device Manager as a power failure on the three Microsoft Camera devices. I tried lots of suggestions short of rebuilding the computer. None of them worked.

    This one did - changing the device driver for the first of the three "Intel(R) Control Logic" devices back to a previous version and voila - a reboot and the power failure errors on the three camera devices has gone away and the camera app now works. 

    Thank you so much for your post.

    Was this answer helpful?

    0 comments
  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2021-03-13T10:52:05+00:00

    Jeff,
    Question for you - did you ever use a third party driver downloaded like the
    Intel Support Assistant or Driver Booster (etc.) to download drivers for your
    Surface before you had this issue initially?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-13T18:11:42+00:00

    Yep Driver Booster.

    Was this answer helpful?

    0 comments