Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-01-21T16:57:05+00:00

    Thanks for the help. 

    However, I don't have a 2019 or 2018 version. 

    I have two versions, both from 2020. One from August (42.18362.3.2451) and one from September (60.19041.1.3035).

    Any other solutions?

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  2. Anonymous
    2021-02-09T03:10:41+00:00

    Same here. Tried the newer one first, and that didn't work, so I tried the older, and finally my cameras are back.

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  3. Anonymous
    2021-02-09T09:31:14+00:00

    Hi! i just have one version. can I download the older versions from anywhere???? I have surface pro 6 with the same issue and I have tried everytn except this one.

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  4. Anonymous
    2021-03-09T03:50:02+00:00

    Hi Guys !

    I found a solution that 've worked for me after hours and hours...

    ( I had my 3 camera with the yellow exclamation point in the devices panel (check "see hiden devices" in the menu bar) and " camera device power failure " in the settings of the cameras)

    The solution:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    Please upvote this message if it worked for you too !

    Jeff

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  5. Anonymous
    2021-03-09T08:30:56+00:00

    Sooo it dint work immediately when I restarted but after like 15mins, the system gave the an alert saying new device installed, restart required.

    As soon as I restarted.... the camera was back in action!!! :)

    Thanks Jeff!!!

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