Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-12-17T13:56:23+00:00

    just a got new pro 7, rear camera showing timeout error, cant take photos or scan but the video works, went on microsoft store downloaded Camera for win 10, installed and now the rear camera is functionally correctly.

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  2. Anonymous
    2021-01-03T17:32:15+00:00

    So again on my Surface Pro 7, with the System update today (Dec 15,2020) now the front camera is not working again...I had this problem when I first purchased it in April 2020 and was finally "fixed" with the system update that occurred around 8/19/20. Of course I had extensively tried all the things mentioned in this blog, include uninstalling this update back to the update on 12/12/20. The camera still doesn't work and unfortunately I am unable to install that update to go back further when my camera was working... So, need a new "fix" in the system or what to try next?

    I zoom for work everyday and as a teacher, I present to my students...this is a HUGH problem...please fix the change in the system that took out the front camera ... again...

    Instruction followed and completed. But the problem remains.

    This is after downloaded 

    window 10, version 20 H2.

    The front camera under device manager still showing the yellow color label. This means not fixed. Also when using zoom meeting, under select a camera, do not have option, only suface camera rear. The camera function screen choosing still not available for which camera to choose. Reverse camera option not available.

    Please advice

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  3. Anonymous
    2021-01-03T22:19:10+00:00

    I swear, this is the first and last time I bought anything from microsoft.

    This product makes me so mad. There is one problem after another emerging (surfacing - pun intended).

    First the bluescreen issue.

    Now the front camera. And as a bonus my surface is laggy and slow with random black screen flickerings (even though video still plays in the background)

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  4. Anonymous
    2021-01-18T23:29:02+00:00

    Hello, can someone help me with this problem, I'm having the same issue as all of you guys. 

    I brought Surface Pro 7 July last year, I don't have a problem with it until the camera broke in the middle of my class. Until now I'm still fixing it, I tried everything that is commented and still not working. 

    I really need your help cause I will have a lot of online classes and need a camera, I don't want to use my phone for every class.

    Thank you,

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  5. Anonymous
    2021-01-21T16:30:55+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    This worked for me. Well, at least for now. I didn't have a 2019 version but I did have a 2018 version and that seemed to do the trick. Thanks for the fix IT Troy.

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