Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-01-03T17:32:15+00:00

    So again on my Surface Pro 7, with the System update today (Dec 15,2020) now the front camera is not working again...I had this problem when I first purchased it in April 2020 and was finally "fixed" with the system update that occurred around 8/19/20. Of course I had extensively tried all the things mentioned in this blog, include uninstalling this update back to the update on 12/12/20. The camera still doesn't work and unfortunately I am unable to install that update to go back further when my camera was working... So, need a new "fix" in the system or what to try next?

    I zoom for work everyday and as a teacher, I present to my students...this is a HUGH problem...please fix the change in the system that took out the front camera ... again...

    Instruction followed and completed. But the problem remains.

    This is after downloaded 

    window 10, version 20 H2.

    The front camera under device manager still showing the yellow color label. This means not fixed. Also when using zoom meeting, under select a camera, do not have option, only suface camera rear. The camera function screen choosing still not available for which camera to choose. Reverse camera option not available.

    Please advice

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  2. Anonymous
    2020-12-17T13:56:23+00:00

    just a got new pro 7, rear camera showing timeout error, cant take photos or scan but the video works, went on microsoft store downloaded Camera for win 10, installed and now the rear camera is functionally correctly.

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  3. Anonymous
    2020-12-16T14:28:30+00:00

    So you havent installed 20h2 yet. Try updating to 20h2. If that doesnt work do a full recovery :/

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  4. Anonymous
    2020-12-16T07:16:57+00:00

    Thanks for your question AndreSanchez5.

    However checking the history of updates, I can see that both updates were installed: Windows Malicious Software Removal Tool x64 - v5.83 (KB890830) and 2020-10 Update for Windows 10 Version 1903 for x64-based Systems (KB4023057).

    There have also been follow ups of other updates mainly Cumulative Updates for.NET Framework and Windows 10 Version 1909 for x64-based Systems (KB4592449).

    Thanks

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  5. Anonymous
    2020-12-15T23:13:04+00:00

    what system update are you talking about? is it a cumulative update or a system firmware update, please be specific

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