Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-02-09T03:10:41+00:00

    Same here. Tried the newer one first, and that didn't work, so I tried the older, and finally my cameras are back.

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  2. Anonymous
    2021-01-21T16:57:05+00:00

    Thanks for the help. 

    However, I don't have a 2019 or 2018 version. 

    I have two versions, both from 2020. One from August (42.18362.3.2451) and one from September (60.19041.1.3035).

    Any other solutions?

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  3. Anonymous
    2021-01-21T16:30:55+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    This worked for me. Well, at least for now. I didn't have a 2019 version but I did have a 2018 version and that seemed to do the trick. Thanks for the fix IT Troy.

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  4. Anonymous
    2021-01-18T23:29:02+00:00

    Hello, can someone help me with this problem, I'm having the same issue as all of you guys. 

    I brought Surface Pro 7 July last year, I don't have a problem with it until the camera broke in the middle of my class. Until now I'm still fixing it, I tried everything that is commented and still not working. 

    I really need your help cause I will have a lot of online classes and need a camera, I don't want to use my phone for every class.

    Thank you,

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  5. Anonymous
    2021-01-03T22:19:10+00:00

    I swear, this is the first and last time I bought anything from microsoft.

    This product makes me so mad. There is one problem after another emerging (surfacing - pun intended).

    First the bluescreen issue.

    Now the front camera. And as a bonus my surface is laggy and slow with random black screen flickerings (even though video still plays in the background)

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