Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-03-10T06:24:26+00:00

    Hi Guys !

    I found a solution that 've worked for me after hours and hours...

    ( I had my 3 camera with the yellow exclamation point in the devices panel (check "see hiden devices" in the menu bar) and " camera device power failure " in the settings of the cameras)

    The solution:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    Please upvote this message if it worked for you too !

    Jeff

    Thanks!! Finally it is fixed!

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  3. Anonymous
    2021-03-09T08:30:56+00:00

    Sooo it dint work immediately when I restarted but after like 15mins, the system gave the an alert saying new device installed, restart required.

    As soon as I restarted.... the camera was back in action!!! :)

    Thanks Jeff!!!

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  4. Anonymous
    2021-03-09T03:50:02+00:00

    Hi Guys !

    I found a solution that 've worked for me after hours and hours...

    ( I had my 3 camera with the yellow exclamation point in the devices panel (check "see hiden devices" in the menu bar) and " camera device power failure " in the settings of the cameras)

    The solution:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    Please upvote this message if it worked for you too !

    Jeff

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-02-09T09:31:14+00:00

    Hi! i just have one version. can I download the older versions from anywhere???? I have surface pro 6 with the same issue and I have tried everytn except this one.

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