Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-03-12T19:36:04+00:00

    COPY-PASTE:

    " Hi Guys !

    I found a solution that 've worked for me after hours and hours...

    ( I had my 3 camera with the yellow exclamation point in the devices panel (check "see hiden devices" in the menu bar) and " camera device power failure " in the settings of the cameras)

    The solution:

    I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

    Then restart and voila !

    Please upvote this message if it worked for you too !

    Jeff "

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  2. Anonymous
    2021-03-12T19:06:16+00:00

    "1. Open Device Manager.

    1. Expand Human Interface Devices.
    2. Right-click on "Surface Camera Front" and select Uninstall. (Note: If prompted with a checkbox stating "Delete the driver software for this device", check it then hit Uninstall. This is to remove the driver completely. Do not restart the Surface yet if prompted.)"

    I'm having front camera issues too (mainly for windows hello - works through Zoom, so I assume that's a different issue).

    Trying above, but under Human Interface Devices, there was no listing for Surface Camera Front or ANY Surface Camera item listed there.

    Hmmm??

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  3. Anonymous
    2021-03-12T03:00:26+00:00

    Brilliant! I ran a new install of IOBit Driver Booster and after a string of 25 driver updates (mostly Intel related) I lost my cameras to the "no power" error cited by many. I went through page after page of that repeated the same recommendations that had no effect. Found your post on 4th tab of this thread and it worked like a charm. I used the older Control Logic driver in the picklist and everything worked perfectly after a reboot. Thanks for going the extra mile to add something new to the conversation.

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  4. Anonymous
    2021-03-11T17:59:18+00:00

    Haha,

    I hope that everybody can see the solution. I have a surfacebook and tried to share the answer on other post but they are all closed, you can't add a comment... so I can't share this with people that are waiting for the solution for months...

    Please Microsoft share the new !

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  5. Anonymous
    2021-03-11T16:36:12+00:00

    Dude. You are a God. Microsoft should hire you, fire all their support and pay all the money to you. 

    You solved this issue which lasted for over half a year now, which Microsoft wasn't able to provide an update for and this issue is also not something minor. 

    Thanks man.

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