Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-03-14T10:15:03+00:00
    1. Yes. Driver Booster. 
    2. Yes it solved the problem. 
    3. Don't have.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2021-03-14T09:22:04+00:00

    Thanks for confirming, Jeff.

    Will everyone else in this thread please reply:

    1. Did you ever use a third party utility to install drivers on your Surface or download drivers from a non Microsoft site? Yes or N. If yes, which utility or web site.
    2. Did Jeff's fix work for you, yes or no (see below).
    3. If anyone has a screen shot of the issue showing the error state before applying Jeff's fix, I'd appreciate it if they could post it (I'd like to try to get this to enngineering). Here is Jeff's fix:

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  3. Anonymous
    2021-03-13T18:11:42+00:00

    Yep Driver Booster.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2021-03-13T10:52:05+00:00

    Jeff,
    Question for you - did you ever use a third party driver downloaded like the
    Intel Support Assistant or Driver Booster (etc.) to download drivers for your
    Surface before you had this issue initially?

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  5. Anonymous
    2021-03-13T00:51:00+00:00

    I have been battling the problem of all three cameras on a Surface Pro 6 for a full 10 hours. Error shows up in Device Manager as a power failure on the three Microsoft Camera devices. I tried lots of suggestions short of rebuilding the computer. None of them worked.

    This one did - changing the device driver for the first of the three "Intel(R) Control Logic" devices back to a previous version and voila - a reboot and the power failure errors on the three camera devices has gone away and the camera app now works. 

    Thank you so much for your post.

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