Surface Pro 7 Front Camera Not Working

The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

• Open "Device Manager"
• Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
• Click “Browse my computer for driver software”
• Click “Let me pick from a list of available drivers on my computer”
• Select the 12/16/2019 version of the driver (42.18362.3.196)
• Click “Next”
• Click “Close”
• Click “Yes” to restart the computer

Thank you very much for posting the solution, this one solved it for me on a first generation Surface Laptop with the latest updates in drivers.

The versions of the driver you mention was not the same in my machine but selecting an older version and restarting the machine fixed the issue.

A life-saver now in the pandemic crisis, thank you very much!

For anyone that cares to know, I already tried:

1. Uninstalling/deleting/re-installing the devices/drivers in any combination.

2) Switching the devices (Front Camera and Front IR Camera) on/off from the UEFI page.

3. Setting various folders to safe in my antivirus.
4. Installing the Surface latest firmware update and then updating windows and all extra/hidden updates for my machine.
5. Registry edit: Deleting the filter values in the registry part that has the same Class GUID with the camera (from Device Manager > Surface Front Camera > Properties > Details > Class GUID).
6. Registry edit: Creating HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform > DWORD (32-bit) Value with name: EnableFrameServerMode” and value: 0.
7. Other more bizarre fixes that I found on various places on the Internet.
8. Countless combinations of the above, just to make sure. I even created a matrix on Excel to keep track of the combinations I tried.

Nothing fixed it in my case, except the solution on choosing manually to install an older version of the Intel Control Logic.

Cheers!

I'm also stuck with this with our first Surface Pro 7 at work.

The previous fix worked... for a day. The next day the driver re-updated and ceased working

Our SP7 devices are all lost to this problem now... I bought all my SP7 Users an external webcam with integrated mic. Had anyone a news idea to fix this Problem?  I am fed up with looking for a solution to this unsolvable problem :/

I'm also stuck with this with our first Surface Pro 7 at work.

The previous fix worked... for a day. The next day the driver re-updated and ceased working

Now that same fix doesn't work anymore. According to the Device Manager everything is fine, no more Code 10.

However camera stream is black.

I, too, have SP7 and none of these solutions work for me.  Interestingly, the "Hello" log in feature seems to still recognize me from when it was first set up, but the front facing camera won't work for anything else.  The rear cam works fine, but that doesn't help for virtual meetings.....

I would love Microsoft to step up to this and provide the right files and instruction to wipe out and reload the camera drivers...I feel like the camera must actually be ok, just a problem communicating with it from software packages. But, I'm just "the boss" who is mucho UN-happy about it but don't have staff to spend dozens of hours searching for and trying solutions...

COPY-PASTE:

I've just delete the first "Intel Control Logic" in "System Devices" and checked to delete also the driver !

Then restart and voila !

I have 2 SP7 in my office and on both I cant fix the problem with this solution. The Cams just say "This device cannot start. (Code 10)" or some other error that is shown in the Windows 10 Camera App. I tried all solutions you can find on this thread and on other threads out there but the cameras are still not working. I can get to the point, were no errors are shown in the device manager (By using the older driver for the camera) and in the camera app, but then den camera had just a black screen (Front and rear). On our other Surface devices (SP6) I can fix the problem with the quoted solution after secounds but on SP7 nothings help :/ Is there any other thing I can try? My boss is not happy about this problem, luckily he is using an SP6...