Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-05T13:27:49+00:00

    please let us know if this fixes your issue or not.

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  2. Anonymous
    2019-12-05T13:09:35+00:00

    Yes, with no special software installed. However, I assume, that it will be fixed by today's firmware update.

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-03T11:20:36+00:00

    Are you saying you had the same blue issue with the first SP7? Have you

    installed any software?

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  4. Anonymous
    2019-12-03T01:05:51+00:00

    Beside those issues I also often get PAGE_FAULT_IN_NONPAGED_AREA bluescreens in iacamera64.sys, already with the second Surface Pro 7.

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-12-02T17:28:25+00:00

     Persisting through total wipes and reinstalls concerned me the most. 

    Yeah, I would also exchange a brand new Surface that has problems like this.

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