Surface Pro 7 Front Camera Not Working

The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

• Open "Device Manager"
• Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
• Click “Browse my computer for driver software”
• Click “Let me pick from a list of available drivers on my computer”
• Select the 12/16/2019 version of the driver (42.18362.3.196)
• Click “Next”
• Click “Close”
• Click “Yes” to restart the computer

Thank you for your information and support. I have returned the machine to the factory for overhaul, and the problem has been resolved.

The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

• Open "Device Manager"
• Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
• Click “Browse my computer for driver software”
• Click “Let me pick from a list of available drivers on my computer”
• Select the 12/16/2019 version of the driver (42.18362.3.196)
• Click “Next”
• Click “Close”
• Click “Yes” to restart the computer

I decided to replace the device since it was still in warranty, the front camera is important for conferencing, and I hadn't really heard other reports of this issue.  Persisting through total wipes and reinstalls concerned me the most.  Though perhaps ELAD BENLULU would like to try this approach and report on how that goes.

Thanks for the help.

I am a Chinese mainland user. I have the same problem as you. I used the same technical support, but the problem still exists. I plan to reset the computer completely. I think this is a big bug in the surface. I think it can be solved by a simple switch design. I don't know what the surface thinks! Unfortunately, I won't use surface again.

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Please HELP!

My front camera is not working too. So I tried to download msi. file by using your instruction above. After downloading, I tried to install that file, my Surface Pro 7 is completely dead. The screen is black and no any response even I pushed the power botton. Can you help me with that? My Surface Pro 7 is only 6 months old. Any advice would be appreciate!