Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-10-22T01:06:37+00:00

    Hi, I also am going through the process of a replacement for the same issue! It's very disappointing.

    How is the replacement computer? Is it new and problem free!?

    Hello, it is not to replace a new computer, but to return to the factory for repair.  After free maintenance, it is currently running well.

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  2. Anonymous
    2020-10-21T20:18:50+00:00

    Hi, I also am going through the process of a replacement for the same issue! It's very disappointing.

    How is the replacement computer? Is it new and problem free!?

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  3. Anonymous
    2020-08-26T15:56:03+00:00

    Thank you so much for posting this! It worked like a charm for me. My first clue that the camera did not work was that the facial recognition was not working.

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  4. Anonymous
    2020-08-20T23:08:14+00:00

    Thank you for your information support, I have the same problems as you.  In the end, I had to return the machine to the factory for overhaul, and the problem has been resolved.  But I still don't know why this problem occurs.

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  5. Anonymous
    2020-08-20T22:22:41+00:00

    Hi,

    I have tried following these steps as my front camera is all black and doesn't seem to be working.

    The following steps aren't working for me:

    Click each buttons “Terminate, Repair then Reset.”

    There is no Repair button, just terminate and reset.

    There is no surface camera front in the hardware,

    When I go to download the msi file, my OS build does not match either option for download.

    Thank you

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