Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-04-15T14:56:04+00:00

    I'm also stuck with this with our first Surface Pro 7 at work.

    The previous fix worked... for a day. The next day the driver re-updated and ceased working

    Now that same fix doesn't work anymore. According to the Device Manager everything is fine, no more Code 10.

    However camera stream is black.

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  2. Anonymous
    2021-04-08T05:43:10+00:00

    Wow! Like many others, I have been struggling with this issue (all three cameras not working and showing as power failure), and this solution solved it! Thanks so much!

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  3. Anonymous
    2021-04-04T18:30:05+00:00

    This worked for me and my SP4 running 20H2 update. iv been working IT for the better part of a decade and spent days trying to figure this out. I tried every reset you can do but nothing solved it. of course though it was just an issue with another driver that you would never know about.

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  5. Anonymous
    2021-03-18T21:14:59+00:00

    My Surface pro 7 has also a problem with Camera . I am always updating  my device to the latest version. sometimes the camera is not working and sometimes appear a blue screen especially when I take a photo with the main camera. even though I swapped the device from Microsoft, the problem is still there. and also i had this Error code 0xA00F42A8 Scan Capture Start Timeout

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