Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

82 answers

Sort by: Most helpful
  1. Anonymous
    2020-07-07T02:43:46+00:00

    I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

    This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

    Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

    Is there possibly a driver issue, or is this a hardware flaw?

    Thanks!

    **Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-05-28T16:08:14+00:00

    Please HELP!

    My front camera is not working too. So I tried to download msi. file by using your instruction above. After downloading, I tried to install that file, my Surface Pro 7 is completely dead. The screen is black and no any response even I pushed the power botton. Can you help me with that? My Surface Pro 7 is only 6 months old. Any advice would be appreciate!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-05-22T20:22:55+00:00

    I had to send back my unit and they sent a replacement.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-05-22T18:03:15+00:00

    This worked for me! Thank you!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-05-06T01:53:05+00:00

    i tried everything too. 

    my front camera doesnt work at all. in device manager under System Devices, the icon for Surface Camera Front has a yellow triangle with exclamation mark. when i right click this icon and select property, i have a message 

    This device cannot start. (Code 10)

    STATUS_DEVICE_POWER_FAILURE

    i reset my machine after backing up and spending a lot of time (hours) on phone with tech people who suggested this. and still nothing.

    i need replacement unit as i had purchased this pro 7 in october and should be under warranty.

    this is very frustrating. 

    someone please help.

    thanks

    Pratik C

    Was this answer helpful?

    0 comments No comments