Surface Pro 3 Warping/Bending

Anonymous

I've been super happy with my Surface Pro 3, that is until this week when I noticed that it is severely warping.

This is not the kickstand and it is not the keyboard. The whole back of the device is pulling in towards to front (screen side) like a banana. It is starting to get very noticeable from the top where the power button is. It is noticeable but less severe at the bottom by the keyboard. I am very careful with the device, and carry it in a huge laptop bag with no other contents.

Is this a known problem? i couldn't find it reported anywhere else. I am currently suspecting heat warping, as I think the hotter components are at the top.

This is the i5 version.

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Anonymous

Greetings Nex2k12,

Thank you for posting to the Microsoft Community. We appreciate the time you took to reach out for assistance from the community in regards to your Surface Pro 3. Rest assured, we are here to help.

I went over your posts and viewed the image you've presented and I would strongly suggest to reach out to Support for further assistance on a possible replacement or if you prefer, you can contact the Store where you made the purchase or a local Microsoft Store if you are near one for a replacement as if your device is bent or starting to bend, it isn't normal and needs to be addressed right away.

Please do reach out to either one of the options mentioned above and please keep us posted.

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Anonymous

Hi James,

As you've described, your Surface screen has already been damaged due to bending, and we highly suggest that you contact our Surface Support for further assistance on a possible replacement.

Furthermore, you can contact the store where you made the purchase, or if you're in the US, it's best that you go to the nearest physical retail Microsoft Store in your area.

If you have any additional concerns, please let us know.

Regards.

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Anonymous

EDWARDAVANCE,

To add to the great info provided in Syed Md Bilal post, you can view all information related to warranty here.

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Barb Bowman 80,810 MVP Volunteer Moderator

On Wed, 1 Apr 2015 12:19:34 +0000, Cronus9999999999999999 wrote:

>>I've had my Pro 3 for less than a year. Everything was fine until I noticed bending around the USB port. The casing is warped and bent, and the screen is popping out a little. I have taken good care of it and it still did this. I want to know if it is normal or if i could get a replacement. http://answers.microsoft.com/message/53701a69-b44a-446d-89d3-9c137348e87b?threadId=55cdc620-5117-47eb-8066-72e0a912cf93

>>Meta tags: surfpro3.surfdevice; surfhardware

this kind of bending as you describe is not normal, with the screen popping out.

You need to contact support for an exchange

http://www.microsoft.com/surface/en-us/support/contact-us

Note: you will get a refurbished device. Examine it carefully when received.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous

Hello all

Surface Pro 3 devices use a specially treated magnesium alloy case designed to help reduce weight, improve battery performance and because the treatment allows the case to be slightly malleable, improve durability in use. As a side effect of this treatment, devices can acquire a slight curvature. This curvature only occurs during the treatment process and does not change after manufacturing.

Our manufacturing process adheres to a strict specification for the maximum allowed curvature of the device and we routinely test newly manufactured devices to insure that specification is being met. This curvature does not impact functionality or usability of the device in any way. Microsoft is always looking for ways to improve the aesthetics and quality of our devices and we greatly value the feedback that we have received from our customers.

Best regards

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96 additional answers

Anonymous

2015-04-09T11:14:49+00:00

Hello all

Surface Pro 3 devices use a specially treated magnesium alloy case designed to help reduce weight, improve battery performance and because the treatment allows the case to be slightly malleable, improve durability in use. As a side effect of this treatment, devices can acquire a slight curvature. This curvature only occurs during the treatment process and does not change after manufacturing.

Our manufacturing process adheres to a strict specification for the maximum allowed curvature of the device and we routinely test newly manufactured devices to insure that specification is being met. This curvature does not impact functionality or usability of the device in any way. Microsoft is always looking for ways to improve the aesthetics and quality of our devices and we greatly value the feedback that we have received from our customers.

Best regards

Being a former licensed aircraft mechanic, certified welder and an amateur machinist I beg to disagree with your statement.

What you are calling a "side effect" is a defect period and the maximum allowed curvature in reality should be within approx. .002" max IMHO. This is achievable if not through better manufacturing post-manufacturing correction, in simple terms bend it straight prior to assembly and shipping to the customer. Rather in Microsoft's case they decided to accept this defect in manufacturing and ship bent deformed devices to customers. This defect in the geometry of the case may also explain why some are having screens crack for no apparent reason. The glass on the display was designed to take some stress but it was intended that it be installed in a frame or assembly that is flat and will allow the glass to also remain flat, as the case deforms along with the adhesive that is holding the glass in place it has the ability to impose stresses in ways that it should not be exposed to possibly damaging and yes cracking the glass.

I am very disappointed with this issue as I am sure are many others.

My first SP3 amazingly did not have this issue until it fell on the floor and I had to exchange it for a bent one.

There is no acceptable visible deformity that should be allowed and short of a recall of these devices I do not know how Microsoft plans on addressing it.

In my case Microsoft can start with replacing mine with one that is not deformed or refund all of my money including the $318 I spent to have my original one exchanged.

Bob
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