Surface Book 2 audio - Crackling sound in Zoom meetings

Anonymous
2020-04-15T05:20:04+00:00

Hello Microsoft Community, 

I am experiencing exactly same issue as highlighted in this post;

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-microphone-starts-crackling-after/0f27fa1b-3bec-4927-8c5b-303522bad118

When I am in a Zoom meeting with 1 person it appears ok - but when a meeting with multiple attendees (hence higher CPU load) are in progress all of sudden other participants get loud crackling noise when I speak, and it has happened on a regular basis.

I have used both

  • the built in mic array, as well as
  • a separate Logitech USB headset & a Plantronics USB headset

but when the crackling jumbled sound starts to occur, it doesn't matter which mic I am using - and it continues on and off.

I have updated the drivers to the latest packages available, but the issue persists.

I have seen a post talking about unchecking "Enable audio enhancements - Signal enhancements" on Reddit 

https://www.reddit.com/r/Surface/comments/3dgdkw/how_to_fix_audio_cracklingdistortion_on_surface/

but I don't see that option in my Surface Book 2 13" i5 model (with the latest Windows 10 patches)

However I do notice a checkbox with "Enable Hardware Acceleration". If I uncheck the box what would it do?

Regards,

Jihong

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2020-08-05T23:43:53+00:00

    I have read in a different thread that unplugging the power cable works as a temporary fix. This seems to work for me when I am experiencing the problem. Not ideal -- but you have to charge the Surface Book in between Zoom calls then it seems to work fine.

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  2. Anonymous
    2020-07-21T01:49:51+00:00

    and I have a paid subscription too.

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  3. Anonymous
    2020-07-20T20:17:47+00:00

    I will let you know.  I am in the "queue' for what it is worth.

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  4. Anonymous
    2020-07-20T20:05:21+00:00

    Good luck with that!  I wrote and called several times. I have a paid subscription. they told me on the phone they can't help me because I don't have a paid subscription. go figure. via email every two weeks i'd receive a message that they are too overwhelmed and would get back to me...let me know if you do better.

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  5. Anonymous
    2020-07-20T19:59:47+00:00

    i reset the properties per above and will let you know.

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