Hello Microsoft Community, I am experiencing exactly same issue as highlighted in this post; https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-microphone-starts-crackling-after/0f27fa1b-3bec-4927-8c5b-303522bad118 When I am in a Zoom meeting with 1 person it appears ok - but when a meeting with multiple attendees (hence higher CPU load) are in progress all of sudden other participants get loud crackling noise when I speak, and it has happened on a regular basis. I have used both the built in mic array, as well as a separate Logitech USB headset & a Plantronics USB headset but when the crackling jumbled sound starts to occur, it doesn't matter which mic I am using - and it continues on and off. I have updated the drivers to the latest packages available, but the issue persists. I have seen a post talking about unchecking "Enable audio enhancements - Signal enhancements" on Reddit https://www.reddit.com/r/Surface/comments/3dgdkw/how_to_fix_audio_cracklingdistortion_on_surface/ but I don't see that option in my Surface Book 2 13" i5 model (with the latest Windows 10 patches) However I do notice a checkbox with "Enable Hardware Acceleration". If I uncheck the box what would it do? Regards, Jihong

Also what I have noticed over the past few months is that when I use an external monitor connected via USB-C->HDMI hence having another audio device appear through HDMI, there's more chance of sound problems. Nowadays I disconnect the HDMI cable when I join zoom, and the problem appears to have subsided. If you have an external monitor with HDMI or DP, try Zoom without them.

Definitely did not work for me in the past. What has worked seems to be in the response just above in Australiasquare where you change the sound settings in both zoom and on your pc. Haven’t had any complaints since then.

I have read in a different thread that unplugging the power cable works as a temporary fix. This seems to work for me when I am experiencing the problem. Not ideal -- but you have to charge the Surface Book in between Zoom calls then it seems to work fine.

and I have a paid subscription too.

I will let you know. I am in the "queue' for what it is worth.

Surface Book 2 audio - Crackling sound in Zoom meetings

Anonymous

Hello Microsoft Community,

I am experiencing exactly same issue as highlighted in this post;

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-microphone-starts-crackling-after/0f27fa1b-3bec-4927-8c5b-303522bad118

When I am in a Zoom meeting with 1 person it appears ok - but when a meeting with multiple attendees (hence higher CPU load) are in progress all of sudden other participants get loud crackling noise when I speak, and it has happened on a regular basis.

I have used both

the built in mic array, as well as
a separate Logitech USB headset & a Plantronics USB headset

but when the crackling jumbled sound starts to occur, it doesn't matter which mic I am using - and it continues on and off.

I have updated the drivers to the latest packages available, but the issue persists.

I have seen a post talking about unchecking "Enable audio enhancements - Signal enhancements" on Reddit

https://www.reddit.com/r/Surface/comments/3dgdkw/how_to_fix_audio_cracklingdistortion_on_surface/

but I don't see that option in my Surface Book 2 13" i5 model (with the latest Windows 10 patches)

However I do notice a checkbox with "Enable Hardware Acceleration". If I uncheck the box what would it do?

Regards,

Jihong

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47 answers

Anonymous

2020-08-06T02:33:37+00:00

Also what I have noticed over the past few months is that when I use an external monitor connected via USB-C->HDMI hence having another audio device appear through HDMI, there's more chance of sound problems.

Nowadays I disconnect the HDMI cable when I join zoom, and the problem appears to have subsided.

If you have an external monitor with HDMI or DP, try Zoom without them.
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Anonymous

2020-08-06T02:12:23+00:00

Definitely did not work for me in the past. What has worked seems to be in the response just above in Australiasquare where you change the sound settings in both zoom and on your pc. Haven’t had any complaints since then.
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Anonymous

2020-08-05T23:43:53+00:00

I have read in a different thread that unplugging the power cable works as a temporary fix. This seems to work for me when I am experiencing the problem. Not ideal -- but you have to charge the Surface Book in between Zoom calls then it seems to work fine.
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Anonymous

2020-07-21T01:49:51+00:00

and I have a paid subscription too.
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Anonymous

2020-07-20T20:17:47+00:00

I will let you know. I am in the "queue' for what it is worth.
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