Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

Was this answer helpful?

6 people found this answer helpful.
0 comments

48 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-04-24T12:46:39+00:00

    no option for smart charging even after a reset
    app version 61.24030.206.0

    any help would be appreciated, thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-04-27T18:34:20+00:00

    Same issue here: Smart charging disable is no longer showing up in the MS Surface application.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-04-29T07:38:26+00:00

    Same, lost the ability to turn off smart charging in the app. not impressed, I only switch it off when I'm travelling...!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-05-01T20:48:19+00:00

    Same issue here as well.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments