Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

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Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

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  1. Anonymous
    2024-05-15T03:55:08+00:00

    Same problem - the smart charging option is missing in the surface app. I have surface app version 61.24040.89.0. Can you please get this fixed as it's very limiting with travel?

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  2. Anonymous
    2024-05-11T14:38:35+00:00

    The Smart Charging option is *not* on the Surface app. I have the latest version of the app. I have a screenshot but this is not allowing me to insert, paste, or upload. I need to charge to 100% before travel!

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  3. Anonymous
    2024-05-04T19:15:38+00:00

    Same issue here. Tried repairing, restarting, reinstalling, and no Battery & Charging option on the Surface app.

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  4. Anonymous
    2024-05-02T12:32:41+00:00

    I can also confirm there is no Smart Charging option in Surface app for Laptop 5 at version 61.24040.83.0

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