Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

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Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

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  1. Anonymous
    2025-01-06T21:15:27+00:00

    I tried resetting the Surface app as described, but still no "Battery & Charging" option, and no way to charge to 100%.

    To add insult to injury, there appears to be no "Feedback Hub" on my device either.

    What a mess.

    FWIW, here is my machine info:

    • Device information:
    • Device name: xxxxxxxxxx
    • Serial number: xxxxxxxxxxxxxx
    • Surface model: Surface Pro 8 for Business Model 1983 i7
    • SAM: 11.200.139.0
    • UEFI: 23.101.143.0
    • App version: 74.11070.147.0
    • BIOS Version/Date: Microsoft Corporation 23.101.143 08/14/2023
    • Wi-Fi driver: 23.30.0.6
    • Edition: Windows 11 Enterprise
    • OS build: 22631.4602
    • Processor: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz
    • Installed RAM: 16 GB
    • Storage size: 352 GB free of 474 GB
    • GPU: Intel(R) Iris(R) Xe Graphics
    • Screen resolution: 2880 x 1920

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  2. Anonymous
    2025-01-04T13:00:13+00:00

    Resetting did work for me.

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  4. Anonymous
    2024-11-17T16:19:25+00:00

    Same problem as everyone else. Reset didn't work. Uninstalled and installed. Bios not useful, already off. Don't have time to drop below 20% for a trip.

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