cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-23T21:35:47+00:00

    Thank you! I tried to download updated drivers, but obviously there were none available. Great news!

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  2. Anonymous
    2023-05-23T22:00:26+00:00

    I am having SAME ISSUE

    everything was fine last night and yesterday and i wake up this morning and

    my camera suddenly doesn't work.
    I did all the same things, walked through all the troubleshooting, updated drivers, tried all the steps (some I couldn't because I had no option to rollover drivers at all).

    After a huge waste of time and sitting in line for customer support I still don't have a camera for work tomorrow.

    NOT HAPPY this is very bad for business.

    I am reassured it isn't just me though!

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  3. Anonymous
    2023-05-23T22:03:24+00:00

    Good to know I don't have a hardware failure. Hope there's a fix soon.

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  4. Anonymous
    2023-05-23T22:04:41+00:00

    Same problem here. Contacted MS support last night and tried everything including resetting to factory. Nothing worked. Now I have every app to reinstall and lost some (unimportant) files. Waiting for a fix.

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