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Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).
I've run trough the Get Help App on my device but after following all the steps camera is still not running.
Any help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated 5/26/2023 - 10:45PM EDT
We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.
For more information, visit Windows release health.
The problem was actually reported on 5/22/23 on another thread, but the MS "solution" was unhelpful. I noticed it on that date, too. I've tried all the troubleshooting, rolled back the latest Windows update, disabled/enabled, and nothing has worked.
I used Zoom on 5/21/23 successfully, so the problem probably started sometime after 5:30pm PST time for me.
I'm hoping we will get a reply from MS soon.
Same Issue, started today (May 23rd), and tried everything nothing worked. Come on Microsoft we all paid top dollars for this device!!!!!!
Very frustrating, I have college classwork that has to be done through a camera monitoring app and now I cant get it done.
I have the same issue an was in contact with MS Support they advise me that it is a driver issue and hoping to push out a patch as soon as possible.
